Workshops & Trainings:
RADIANT Service – Shine the LIGHT
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
In today’s crowded market, your classes aren’t the only thing that sets you apart. It’s the way your team makes people feel — from the first phone call to the post-class goodbye — that keeps clients coming back.
What the Training Covers
Great marketing doesn’t start with ads — it starts with how people feel when they walk through your doors. This training is designed for your entire team — teachers, managers, and front desk staff — because every touchpoint matters.
Through my Shine the LIGHT framework, your staff will learn how to:
Welcome clients with warmth and confidence
Give their full attention so every client feels seen
Turn care into action with simple, memorable habits
Create experiences that feel unforgettable and keep people coming back
With role-play, reflection, and practical tools, your team will leave with skills they can put into practice right away.
"When I look back, I can see that the client experience my staff and I created in my 950-student dance studio made all the difference. The same was true in my photography business — people came for the service and stayed for how we made them feel. That’s why I believe hospitality isn’t extra — it’s everything."
- Cathy Fitzgerald
In-Person (2-3 hours) OR Online (2 x 90 minutes)
$750
Ready to Train Your Team?
Your teachers, managers, and front desk staff are the heart of your studio. Let’s make sure they have the tools and confidence to create client experiences that keep people coming back.